Missing a toll happens. And when it does, it’s best to deal with your payment sooner rather than later. That’s why we offer our customers a 5-day window to pay for a missed toll before we send an invoice. And if we do send you an invoice, it’s a quick fix. Simply use the forms below to take care of any invoices or recent missed tolls. And for our rental car drivers? Contact us before using our Missed a Toll form below.
Have issues with an unpaid invoice or can't pay your tolls? We’re here to help, please contact our customer care team if you need support. If you have questions or concerns and want to get in touch, you can call us at 1-855-495-9777 or email us at CustomerCare@ExpressLanes.com.
This is for anyone who has received an invoice for unpaid tolls from us in the mail. The best way to avoid increasing fines and penalties? Submit your trip details found on your invoice to:
This is for anyone who needs to pay for a missed toll within 5 days of their trip on the Express Lanes. Your toll amount should be ready for payment within 48 hours of your trip. Simply enter your trip information below to:
If this is your first time missing a toll or receiving an invoice for unpaid tolls, contact us or call at 1-855-495-9777 to see if you qualify to have your unpaid trip fees waived through our First-Time Forgiveness program.
Signing up for our email alerts that keep you on top of any unpaid tolls is a great idea. Just leave your details in the form and click ‘Sign up.’ Want to stay ahead with alerts for more than one car? Simply re-enter your email address and submit the new license plate information.
You can also opt out of these alerts at any time by re-entering your information and clicking ‘Opt Out.’
E-ZPass® customer? Sign up for low balance account alerts with the E-ZPass® agency that issued your account to help avoid future toll invoices. To learn more information about how to sign up for E-ZPass® account alerts, contact or visit the website of the E-ZPass® agency that issued your E-ZPass® account.
Missing a toll isn’t a big deal, but if left unpaid, it can become one. It’s best to act quickly before time and money add up. Here’s what happens if you don’t pay for your missed toll*:
*As the operator, we don’t and cannot, by law, profit from administrative fees and civil penalties related to toll enforcement. Any administrative fees assessed for collection purposes are outlined by Virginia law and judges enforce the Virginia code and impose civil penalties.